1. Exam Overview
IBPS Customer Service Associates (Clerks) handle front-desk branch banking, customer account opening, deposit & withdrawal transactions, passbook updates, and digital banking support.
Source: IBPS Official Website. Last verified: 2026-09-07.
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IBPS Customer Service Associates (Clerks) handle front-desk branch banking, customer account opening, deposit & withdrawal transactions, passbook updates, and digital banking support.
Customer Service Associate (Clerk)
Accessibility: SuitablePublic Sector Banks (via IBPS) ยท Clerical cadre โ basic ~โน24,050; CTC ~โน4.5โ5 lakh per year
Front-office branch banking โ customer service, cash and account handling, data entry. Office-based and one of the most VI-accessible banking jobs.
Accessibility & Quota note: Branch and computer-based work; scribe or large print, plus 20-minutes-per-hour compensatory time.
Total: 11,403
Reserved / PwBD: 121 vacancies reserved for Visually Impaired category. To check state-wise vacancies, Ask 'SuoMoto Agent' below.
Prelims
Online objective CBT (qualifying)
Duration: 60 minutes; 80 with compensatory time
Total: 100 marks ยท Minus 0.25 per wrong answer
Sectional timing of 20 minutes per section.
Mains
Online objective CBT
Duration: 160 minutes; with compensatory time added
Total: 200 marks ยท Minus 0.25 per wrong answer
No interview โ Mains marks decide the merit. A local-language proficiency check applies.